Cancellation And Refund
Cancellation And Refund Policy
1. Cancellation
Customers may cancel their reservation free of charge up to 20 days before the scheduled rental start date and time.
For cancellations made less than 20 days but more than 24 hours before the scheduled rental start time, a cancellation fee of 20% of the total reservation amount will apply. The deposit will be retained as the cancellation fee.
Cancellations made within 24 hours of the scheduled rental start time are non-refundable. A cancellation fee of 100% of the total reservation amount will apply, including no-shows.
Once the rental period has started, no refunds will be provided for early returns, unused rental days, or changes of plans, except where otherwise required by applicable law.
2. Refund
At Bike Rental Korea, we thoroughly inspect and maintain every bicycle to ensure optimal condition prior to rental.
If a mechanical issue arises due to a defect in
major components
such as the frame, crank, brakes, or wheels,
you may visit the nearest bicycle repair shop for service.
Please take clear photos of the issue
and contact us within 2 hours of occurrence.
Upon verification by our certified maintenance staff,
we will reimburse the repair cost in full or in part,
depending on the component and circumstances.
However, issues related to
tire tubes, chains, gears, or derailleurs
are, in most cases, the result of user mishandling,
such as improper shifting or overloading.
Based on our long-term rental experience,
the majority of such cases are determined to be rider-induced
and therefore
may not be eligible for reimbursement.
Please also be advised of the following:
-
No refunds will be issued once the rental has started for reasons such as change of mind, early returns, or partial use, except where otherwise required by applicable law.
-
The full rental fee applies once the rental period begins, and partial refunds are not available for unused rental days, except where otherwise required by applicable law.
We are committed to providing high-quality bicycles and service, and we appreciate your understanding and cooperation in using our equipment responsibly.
3. Penalty
When you return the bike, our team will inspect it
for any damage that may have occurred during your rental.
While we understand that normal wear and tear is expected,
any significant or avoidable damage may incur additional charges.
Please click [HERE] to view our penalty policy.
🛑 Important:
You will need to create a PayPal account
to make your payment.
Please note that transactions from PayPal to other banking systems
may incur an additional fee, which
we do not cover or reimburse.
(There is no transaction fee between PayPal accounts.)
Please let me know if you have any questions or concerns.