BRK HELP CENTER
BRK Help
Something went wrong? Choose one card, and we’ll show only what to do right now — step by step.
Tip For urgent situations, start with the 🚨 card.
STEP 1 · What’s happening right now?
Pick the closest match. No technical words needed.
🚨
Injury / Accident
Injury, crash, or any dangerous situation
🛞
Flat tire / Wheel problem
No air, leak, rubbing, wheel won’t spin
⚙️
Bike not working properly
Chain, gears, brakes, strange noise
🚚
Bike / Luggage transfer
If you can’t ride, need pickup, or need luggage moved
📍
Find help nearby
Bike shop, hotel, safe place to rest
❓
Other / Not sure
Send photo + location to BRK for the fastest help
STEP 2
One more choice helps us guide you correctly.
Anytime, you can use the fixed button below: “Send to BRK”.
Guide
Can I keep riding?
Low battery or no data?
Ask for help at a nearby convenience store/cafe. Use “Copy message” first, so you won’t lose the details.
Ask for help at a nearby convenience store/cafe. Use “Copy message” first, so you won’t lose the details.
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